Cancellation policy

Cancellation / No Shows Without Agreed Notice

We know that things can change and if you need to cancel your supports from Coast Care at any time, you agree to give us as much prior notice as possible. A cancellation is a short notice cancellation (no show) if:

1. You do not show up for scheduled support within a reasonable time, or are not present at the agreed place and within a reasonable time when Coast Care is traveling to deliver support.

2. Less than 24 hours’ notice for any other support. If support is canceled by the participant or participant representative within 24 hours of the support being delivered, Coast Care is able to charge the participant’s NDIS funding for the entire duration of the support that was to be delivered.